Start with us
If something is wrong with a purchase, contact support@wattlepixelco.com with the purchase email, product and a short description of the issue. We will review the request fairly and as quickly as reasonably possible.
Australian Consumer Law
If you are entitled to a remedy under the Australian Consumer Law or another law that cannot be excluded, this policy does not remove or reduce that right.
Digital products and software
For digitally delivered products or software licences, refund eligibility depends on the circumstances, including whether the product is faulty, materially different from its description, cannot be supplied as promised, or another legal remedy applies.
Where a refund is not required by law, change-of-mind requests may be considered case by case. We may take into account whether a licence or digital product has already been delivered, activated, downloaded or substantially used.
One-time software licences
If activation or licence delivery fails, contact support before purchasing again. We can usually recover or reissue a valid licence after verifying the purchase. A technical activation problem does not require you to buy another licence.
Subscriptions
You may cancel a subscription at any time using the product's cancellation method or by contacting support. Cancellation prevents future renewals. Unless otherwise stated, access normally continues until the end of the current paid billing period.
We do not automatically provide pro-rata refunds for unused time after a voluntary cancellation unless the product terms say otherwise or a refund is required by applicable law.
If you believe a renewal was charged in error, contact us promptly and we will investigate.
Services and project work
Refunds, deposits, cancellation fees and work-in-progress charges for website or other project services are governed by the accepted proposal or service agreement. If no separate terms cover the issue, we will assess the request based on work completed, committed third-party costs and applicable law.
Marketplace purchases
If you purchased through Etsy, Amazon, an app store or another marketplace, please use that marketplace's refund or dispute process where required. Those platforms may control the transaction and refund mechanism.
How refunds are returned
Approved refunds are normally returned to the original payment method. Processing time after approval depends on the payment provider and financial institution.
Chargebacks and disputes
Please contact us first if you do not recognise a charge or believe there is a billing problem. We want to resolve genuine issues quickly. This does not limit your right to contact your bank or payment provider.